Not resolved
Customer service
Price Affordability
Product or Service Quality
Value for money

I was attempting to order 4 products about 3 weeks ago and went through the whole order process and then once my order was confirmed, it had appeared one of the items had been removed from my cart after checkout. I emailed their customer service and received a pretty quick reply stating my order was cancelled and the charge would be removed from my card. So I went ahead and ordered again, this time with all 4 products.

A week or so later I received TWO shipping confirmation emails of TWO separate orders, and TWO charges on my card. I sent in another email to rectify this, and received no reply.

Waited another two days, sent another email, no reply.

Called the next day a total of 10 times, leaving two separate messages, received no call back or answer.

Never ordering from them again.

Product or Service Mentioned: Nyx Cosmetics Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I didn't like: Bad company, Being almost ignored, No contact.

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