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2.5

I will never buy NYX products in store or online again. I ordered 3 products online, was immediately charged for all 3, then a week later, I was refunded the total for all 3 products, then recharged for only 1 product.

A few days later, I only received that one product in the mail. I went online to see if the reason was because they were out of the product, but they still showed it as available to be purchased in the colors I ordered. Tried calling customer service, waited on the phone for 30 minutes (they kept offering a call back option but I wanted to wait), then told me that I had waited too long and to call back later and hung up on me. I called back and tried the call back option, and received a call back in about 45 minutes, and it was a recording saying they were still too busy and to try back later.

So I tried their online contact form, and it's been a week and still haven't received an email from them. Worst customer service I've ever experienced. I have yet to talk to anyone about my order. So even though they refunded the money, I want to know why I wasn't able to get those products, when they still show they are available to purchase.

Shouldn't they send an email telling you that they are going to refund and recharge money? Again, never again with this company.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Deliver product or service ordered.

Nyx Cosmetics Cons: Poor customer service, No contact.

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Guest

The same thing happened to me twice. I ordered three things the first time.

When I finally got the package, I was missing an item and was never told whether or not I'd be getting it but was charged for it. This time I ordered four things and I only got three but was charged for all of them.

WTF if up with them not giving me one of my items EVERY TIME. And it's not sold out because it shows on the website as available...

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