I placed an order on 9/17 and i still have not received any kind of confirmation and it still has not shipped. I messaged them on instagram and even sent an email and they have not answered me back. Terrible customer service and if this order doesn't ship, i better get...Read more
I placed an order last Wed for several items. I still haven't received an email telling me the order is in process or anything but they sure took my money. I emailed them & no answer. I've called several times & no answer, they're always busy. Will never order from...Read more
Read the reviews online, this company has no customer service department, just an automated system that puts you on hold, or calls you back to tell you that no one is available to talk to you. You can't track orders, you can't cancel orders, you can't talk to anyone...Read more
Short Review on October 04, 2016
Do not order online, horrible customer service. Ive been calling them for the last 3 weeks to return an item and they havent responded yet. I left several messages and asked for a return call. Really bad service!!!
Nyx Cosmetics Customer Care Review
Never have I delt with such a unprofessional company. I emailed 5 times. Called them over 20 times. And even in Instagram wrote them. Nothing. I placed my order September 12th. It's now September 27th. I regret making this order everyday. I am on the phone with them as we speak and been waiting 25 minutes for someone to answer.
Nyx Cosmetics Shipping Service Review
Placed an order Sept 19, it is now Sept 27 and I have yet to receive any type of confirmation emails. It says 1-3 days for order to process and my order still hasn't even been processed. Been contraction via phone email every day and no response. Waste of money. Disappointed
Nyx Cosmetics Shipping Service Review
Ordered September 5th and after 3 emails finally recieved an email September 22nd confirming shipment and tracking number. No communication through emails. I love the brand but I will never order directly from their website again.
Same as the many I'm seeing on here, NYX has not shipped my order and I cannot get anyone in customer service on the phone or to answer my emails. I placed the order on 9/13 and according to their website it still has not shipped. I've never experienced such horrible...Read more
I ordered September 16th ... I've emailed several times with no response not a single word. I called in only to get a automated "call back" stating try back later... I found this to be bizarre cause when i've previously ordered I received my order rather fast. Then...Read more
I place my order on 9/9/16 and contacted them on 9/19/16 since I still had not received a confirmation that my order was shipped. I checked the status a few days later and confirmed that my order STILL had not shipped so I reached out yet again. NO ONE responded to my...Read more
I placed my order on September 15th, and it is the 24th, I have not received a confirmation. I have been calling the past 6 days non-stop simply because I am pissed, and I have not been successful to hear back. I emailed more than 20 times now. NO REPLY. WOW NYX, You...Read more
I ordered about $40 worth of various Nyx lip products on 9/10/16. 10 FULL days went by without my order even being shipped. I had sent an email about 6 days in because the company had promised a 3-5 day processing time, and it had gone over that. As far as I know there...Read more
Storrs Mansfield, Connecticut
I had done a $60 NYX haul online and waited a week for shipping confirmation. It was labor day weekend, so I wasn't too uptight about the delay, and the website did say it's doing some upgrades so processing will take 3-5 business days.... Now it's been TWO WEEKS and I...Read more
I ordered $40.00 worth of cosmetics from the NYX website. I received an order confirmation and was supposed to receive a shipping confirmation in the near future as well, but it never came. After five days of waiting, I called their only phone number multiple times for...Read more
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