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I placed an order on 9/17 and i still have not received any kind of confirmation and it still has not shipped. I messaged them on instagram and even sent an email and they have not answered me back. Terrible customer service and if this order doesn't ship, i better get...
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Anonymous
Anonymous

I placed an order on the 15th, I never received an email with a tracking number. I had to do the track order and it was showing as not shipped. I called several times and emai...

Anonymous
Anonymous

There's a note on their site when you go to your cart to check out that says they're doing site updates that may delay orders being shipped for at least 3-5 business days. How...

2.2
#927307
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I placed an order last Wed for several items. I still haven't received an email telling me the order is in process or anything but they sure took my money. I emailed them & no answer. I've called several times & no answer, they're always busy. Will never order from...
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Anonymous
Kelly

I placed my order the same day. I hadn't received any confirmation so I went on twitter and sent them a DM. They didn't respond but they did ship my order yesterday. It makes ...

1.0
#927155
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Read the reviews online, this company has no customer service department, just an automated system that puts you on hold, or calls you back to tell you that no one is available to talk to you. You can't track orders, you can't cancel orders, you can't talk to anyone...
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Anonymous
Anonymous

Reported them to the BBB, who also could not get hold of anyone at the company. Never got any of the items we ordered, never got a refund, they are just plain thieves.

1.0
#927129
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Nyx Cosmetics Shipping Service Review

Nyx Cosmetics
#980399
2.0
Details
don't order from Nyx cosmetics online. i ordered something December 9th and still haven't received it (it's Dec 27), which I could forgive easily, but every time I call their customer service, they say it's shipping tomorrow. Plus they keep taking money out of my account randomly. They took $50 out of my rent money today. I like their makeup, but this has honestly been a train wreck.
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Customer service
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Nyx Cosmetics Shipping Service Review

Nyx Cosmetics
#935332
1.7
Details
They charged my twice for one order, said free shipping over 25$, spent 80$ and still had to pay 5$ shipping, it's been 2.5 weeks and I have recieved no order . Customer service keeps saying they are busy (every day every time I call) and won't pick up. Emailed them over a week ago and have relieved no reply.
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Advertised vs Delivered
Customer service
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Short Review on October 04, 2016

Nyx Cosmetics
#930704
1.0
Details
Do not order online, horrible customer service. Ive been calling them for the last 3 weeks to return an item and they havent responded yet. I left several messages and asked for a return call. Really bad service!!!
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
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Nyx Cosmetics Customer Care Review

Nyx Cosmetics
#926568
2.0
Details
Never have I delt with such a unprofessional company. I emailed 5 times. Called them over 20 times. And even in Instagram wrote them. Nothing. I placed my order September 12th. It's now September 27th. I regret making this order everyday. I am on the phone with them as we speak and been waiting 25 minutes for someone to answer.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
Staff
Turnaround Time
Value for money
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Same as the many I'm seeing on here, NYX has not shipped my order and I cannot get anyone in customer service on the phone or to answer my emails. I placed the order on 9/13 and according to their website it still has not shipped. I've never experienced such horrible...
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1.0
I didn't like
  • Customer service
  • Didnt reply to my email
#927079
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I ordered September 16th ... I've emailed several times with no response not a single word. I called in only to get a automated "call back" stating try back later... I found this to be bizarre cause when i've previously ordered I received my order rather fast. Then...
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2.8
I liked
  • Affordability
  • Cruelty-free makeup
I didn't like
  • Customer service
  • Late delivery
  • Poor customer service
#926613
Reply to reviews
I place my order on 9/9/16 and contacted them on 9/19/16 since I still had not received a confirmation that my order was shipped. I checked the status a few days later and confirmed that my order STILL had not shipped so I reached out yet again. NO ONE responded to my...
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#926354
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I placed my order on September 15th, and it is the 24th, I have not received a confirmation. I have been calling the past 6 days non-stop simply because I am pissed, and I have not been successful to hear back. I emailed more than 20 times now. NO REPLY. WOW NYX, You...
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1.0
#925051
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I ordered about $40 worth of various Nyx lip products on 9/10/16. 10 FULL days went by without my order even being shipped. I had sent an email about 6 days in because the company had promised a 3-5 day processing time, and it had gone over that. As far as I know there...
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Anonymous
Anonymous

I placed an order for $62 on 15 September and I still haven't been charged or sent an actual order confirmation, just the order number. And the website said to expect 3-5 days...

Anonymous
Katie

I ordered mine on that day too I sent two emails called them twice and couldn't get a hold of them and I still didn't get a order confirmation or anything. They also have not ...

1.3
Storrs Mansfield, Connecticut
#922872
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I had done a $60 NYX haul online and waited a week for shipping confirmation. It was labor day weekend, so I wasn't too uptight about the delay, and the website did say it's doing some upgrades so processing will take 3-5 business days.... Now it's been TWO WEEKS and I...
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Anonymous
Anonymous

OMG! Me too! I placed my order on 9/4/16. I called and they said they were processing it. They took the funds and still not even shipped yet! I was hoping to have it by my bir...

2.0
I didn't like
  • Customer service
  • No refund
  • Being almost ignored
#921764
Reply to reviews
I ordered $40.00 worth of cosmetics from the NYX website. I received an order confirmation and was supposed to receive a shipping confirmation in the near future as well, but it never came. After five days of waiting, I called their only phone number multiple times for...
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Anonymous
Anonymous

Don't buy from this *** company. I'm livid with this company i placed an order September 3rd 2016 and still haven't received my order. I didn't get a tracking number I've cal...

Anonymous
Anonymous

OMG! That is exactly what is happening to me. I called, emailed, left my info and nothing. I also email saying that I wanted to cancel my order but I have yet to hear from the...

#918642
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