Nyx Cosmetics
Nyx Cosmetics Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nyx Cosmetics has 1.9 star rating based on 86 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordability, Cruelty-free makeup, Good sales.
Cons: Customer service, Bad company, Bad customer service.Recent recommendations regarding this business are as follows: "Very light and not heavy on your face at all 10/10", "Don’t buy", "Don't buy!", "Do not buy from this company online", "DONT STOP AT NYX COSMETICS".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nyx Cosmetics has 1.9 star rating based on 86 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordability, Cruelty-free makeup, Good sales.
Cons: Customer service, Bad company, Bad customer service.Recent recommendations regarding this business are as follows: "Very light and not heavy on your face at all 10/10", "Don’t buy", "Don't buy!", "Do not buy from this company online", "DONT STOP AT NYX COSMETICS".
Most users ask Nyx Cosmetics for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Location and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
I need your best selling products to stop being discontinued- Bare with me Skin Tint Veil
- Makes good products
- Discontinued a lot of their best selling items
- Replace bestselling items with subpar solutions
Preferred solution: A item back on the website or in stores
User's recommendation: Very light and not heavy on your face at all 10/10
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTotally dry eyeliner
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Charged four times, zero orders went through
Company fixed the issue and I have been provided with full refund. I contacted NYX Customer service and they explained that it would take 3-7 business days to get the money back..
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE Customer Service, HORRIBLE Company
- All is horrible now
- Customer service
Preferred solution: Full refund
User's recommendation: Don't buy!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheir customer service is horrible
- Unable to contact
- Being almost ignored
- No resolution in a timely manner
Preferred solution: Stop charging my credit card multiple times a month, your finance department needs to figure this out.
User's recommendation: Do not buy from this company online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed of as all ***
okay this is officially my 5th email to you guys. your website is so slow it took me hours and hours, over several months, to place my order.
i never got a confirmation number when i placed it friday. your rep from the chat told me it should be here in 24 hours. at this point i dont even want it, i am so disgusted with you. i shop online constantly and this is, by far, the worst website on the net!
i only shopped with you in the first place because i had a gift card. it took me from christmas (christmas!) until friday to even place an order on your website. ive sent several emails over the past months and no one bothered to reply. my friends and i will never ever ever patronize you again.
this is the worst customer service ive ever dealt with.
the energy and grief i suffered just trying to order a few things was like doing a (hard) job. your customers should get paid, instead of you.
Preferred solution: Deliver product or service ordered
User's recommendation: never shop here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaComplaints
User's recommendation: DONT STOP AT NYX COSMETICS
Shipping, returns and customer service
- Beautiful vibrant colors
- Great prices
- Poor processing
- Rude customer service
- No delivery
Preferred solution: Full refund
User's recommendation: DO NOT WASTE YOUR TIME BEVAUSE THEY WILL CERTAINLY WASTE ENOUGH OF IT FOR YOU
NYX cosmetics refuses to provide a return label or address. Shame
- Too many to list
Did not receive my order
- Affordability
- Never delived
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
Preferred solution: Send me a product of equal value.
Threatened
- Manager was rude
Preferred solution: Let the company propose a solution
Horriblecustomer service
Preferred solution: Full refund
Blisters from lipstick
Preferred solution: Let the company propose a solution
Poor customer service
Bad customer experience. Don't buy at NYX.
My daughter (14yrs) wanted to buy a gift card for her Belgian friend when we were in Paris last week (NYX store @ La Defense). As lots of 14yrs she puts the money on the counter.
At the moment I asked the sales person if the card is valid in Belgium, she takes the money, and goes to her manager. This guy says no. So I said that we did not want the card in that case as it has no use to us. They refused to give us back our money and claimed that we as a customer should better look first what is written on the card before buying it.
I find this very uncustomer friendly, because even if the system doesn't let you, you can always find a way (it's a store, so lot's of people buy for more than 20€). I feel totally ripped off by these people.
- Manager was rude
Preferred solution: Full refund
About
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Nyx Cosmetics is a large online store of cosmetics. The company was started in April, 1999. It is headquartered in Los Angeles, California, United Sates of America. Nyx Cosmetics offers a wide range of beauty products under the following categories: face, eyes, lips, nails, and body. There are bronzers, eye liners, eye shadows, lip pencils, glitters and many more. A large inventory of accessories including bags, cases, tools, and cleansing is also provided to consumers. The company serves the United States of America, Canada, the South Africa, Europe, and Oceania. Nyx Cosmetics offers 100% money back guarantee and exchanges for any Nyx product. Customer service is available during normal business hours by e-mail or by phone.
Nyx Cosmetics is ranked 381 out of 1748 in Cosmetics and Personal Care category
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