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I reside in India and had ordered online for $55 through my PayPal account. The packet had to be delivered to my friend in California. After 10 days of placing the order, I contacted the toll-free number and the executive told me that my packet was already delivered,...
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Anonymous
Jessica

That isnt NYX fault lol seems like they sent your stuff out. thats the company who delivered you stuff problem So blame UPS, Fedex, or USPS

2.2
#1109692
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I order online and never got my package delivered in 2 weeks. Turns out that UPS lost my package and they were asking me to wait for a 7 days investigation before i get my package. I then called NYX to get refund of my money. The agent on the phone told me i'll get my...
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Anonymous
Mary

If you had a business and everyone called all day about not recieving their stuff you would investigate too with the shipping company. You dont just give free stuff away when ...

1.7
#1096914
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my mom got me the brushes set for my birthday and I only used it twice when the little hairs start coming off. I am not sure if all brushes are this cheap, but the cost is pretty expensive for them to only last a day or so. This is my first time trying this product and...
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1.0
#1060731
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Nyx Cosmetics - Never buying from them again

Nyx Cosmetics
#1149411
2.8
Details
Received my make up Today and my power foundation , my eyeshadow ,illuminating power Were damaged, all destroyed Never again , very upset
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Nyx Cosmetics - Fraud

Nyx Cosmetics
#1144590
2.5
Details
I love NYX and I usually buy it at Ulta. However I wanted the engraved brush so I ordered from their website. They marked my card as fraud and now have to pay $50 for a new card.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Nyx Cosmetics - Hazardous mascara

Nyx Cosmetics
#1100603
2.4
Details
I purchased a pink colored mascara, very excited to try it out. Wore it and it looked like glue with pink coloring. Use two different type of eye makeup remover and it would not come off!! I used face wash and still have the mascara and a few eyelashes missing. Hope others have a better experience with the mascara.
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Nyx Cosmetics - THEY TOOK MY MONEY

Nyx Cosmetics
#1099998
1.0
Details
So I ordered yest from their website worth 51 usd and right after I put in my details it said credit card rejected YET I received a message from my bank that they charged me 51 usd but my account shows no order placed, i havnt received any email about my order. WHAT SCAM IS THIS? IS THIS HOW BIG COMPANIES RIP YOU OFF?! So disappointed. If I dont get my money back I am sooo boycotting this brand!
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I had 2 items on my order not included when I received my order in february, I am at this point exetremly frustrated because I could not get ahold of this company for almost 2 months... Then ever since I tried to place a call I would be on hold for 5-10 minutes...
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#1060721
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I put in an order, and it arrived but with one item missing, even though I was charged for it. I sent them an e-mail explaining this in clear, simple language, along with the name of the lipstick I did not receive. I got a reply back a week later saying that I was not...
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#1037648
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Nyx had a 40% off sale, well I made the order and received a confirmation; Nyx has my money!!!!!!! Then sends me a email that my order has been delivered!!! No it hasn't!!! Joanne the scamming *** company I WILL NOT order anything from this site ever again....
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Anonymous
Anonymous

I have been trying to contact customer service since i got my order on 02/28... they did not send one item and sent the wrong color in another... customer service does not exi...

Anonymous
Anonymous

Update, tracking was not working before but it is now. Item hasnt left NYX yet but it should soon. Still no email, having to log into nyx acct to check status.

1.6
I didn't like
  • Customer service
#1012862
Reply to reviews
Had the same awful experience yesterday lasting from 12:50pm to 7:50 pm. When you ask them to call back they call back to tell you they are too busy to help you. The reason I want to reach them is that they sent me a 20 coupon due to poor service after I also got the...
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1.0
I liked
  • Product
I didn't like
  • Didnt reply to my email
#1012702
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I placed my order Thursday night and I received the order confirmation email but haven't received any type of status update shipping info or anything like that I can't get through to nyx and nobody has responded back to my emails or calls. The reason I'm so nervous is...
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Anonymous
Anonymous

I'm nervous as well! My issue is that my package was delivered to me, but I haven't received anything! I've been trying to find my package, but no one seems to know what to do...

Anonymous
Anonymous

My order on the website also said delivered for a few days, with no email and no tracking # present. Today the status has changed to "delayed" with a tracking number that does...

2.7
#1011481
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I will never buy NYX products in store or online again. I ordered 3 products online, was immediately charged for all 3, then a week later, I was refunded the total for all 3 products, then recharged for only 1 product. A few days later, I only received that one product...
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Anonymous
Anonymous

The same thing happened to me twice. I ordered three things the first time. When I finally got the package, I was missing an item and was never told whether or not I'd be gett...

2.3
I didn't like
  • No contact
  • Poor customer service
#997807
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I placed an order dec 7th hoping i would get it by xmas (reasonable timing) but No. I emailed through paypal to cancel my order, no reply. I emailed through their website to cancel my order, no reply. I called customer service, wait time was absurd and still could not...
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2.3
#991786
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