Nyx Cosmetics Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Their customer service is horrible

Original review updated by user Nov 30, 2020
I placed an order in june, their departments do not cooperate with one another because for 6 months they keep trying to charge me for the order multiple times. I have been back and forth with customer service for 5 weeks and still no solution. Now i cant even get a hold of them so i contacted the better business bureau to deal with the problem.

User's recommendation: Do not buy from this company online.

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ID
#2312557 Review #2312557 is a subjective opinion of poster.
Service
Nyx Cosmetics Customer Care
Cons
  • No resolution in a timely manner
  • Being almost ignored
  • No solution
Preferred solution
Stop charging my credit card multiple times a month, your finance department needs to figure this out.

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New Reviewer

Complaints

lthis is the worst company in the world. their website doesnt work and customer service never gets back to you. placing one order (to use a gift card) took me an entire 6 months and tons of effort. and, days later, still non receipt! ive now written them five emailsto no avail. maybe their stores are better, but online theyre the worst company in the world!

User's recommendation: DONT STOP AT NYX COSMETICS.

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ID
#2050763 Review #2050763 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
okay this is officially my 5th email to you guys. your website is so slow it took me hours and hours, over several months, to place my order. i never got a confirmation number when i placed it friday. your rep from the chat told me it should be here in 24 hours. at...
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ID
#2050736 Review #2050736 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

NYX cosmetics refuses to provide a return label or address. Shame

My order took a month to arrive. Everything was wrong, lipstick not what I ordered nor was the powder. I spent 3 days emailing, chatting, calling and more. Got lied to, got run around, got "My supervisor will call you back" nothing. I thought NYX was a reputable company,but they have proven to be just as unscrupulous as a tacky website called Chicinlady from China who wanted to give me $3 instead of a refund for two sweaters because China was so far away. El Segundo is not that far away and believe that they will be hearing from me. Don't do business with either of these companies. I'm so done with ordering online ever again. Jo Kelly
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ID
#1996264 Review #1996264 is a subjective opinion of poster.
Product
Nyx Cosmetics Soft Matte Lip Cream Lipstick
Cons
  • Too many to list
New Reviewer

Shipping, returns and customer service

I placed an order May 8th and have been waiting for 3 weeks for my order to be shipped. Ive purchased stuff from other retailers and received items purchased AFTER the NYX products. It's been sitting on the shipping portion now since May 22 with no delivery date. It is RIDICULOUS AS *** to have any customer (which is apparently how NYX operates) wait this long for an order, ESPECIALLY when the website says 7 to 10 days. So I called today to cancel my order which will take another 7 TO 10 DAYS to be refunded. This means I have given NYX over a month to get their *** together? Oh but the kicker is I am not alone!! You have SEVERAL HUNDREDS of customers who are in the same predicament as me, just waiting to receive something other than that *** 20% off coupon. I do want to say thank you because you've made my decision so much easier. Yes Sephora is more expensive, but they know how to treat their customers so back to them I go.... THANK YOU!!! Although I've asked to speak to a supervisor (which you didn't have available, so I left my name and number for a response even though we ALL know I won't get a return phone call) I will sit here waiting for that call.

User's recommendation: DO NOT WASTE YOUR TIME BEVAUSE THEY WILL CERTAINLY WASTE ENOUGH OF IT FOR YOU.

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ID
#1953332 Review #1953332 is a subjective opinion of poster.
Pros
  • Beautiful vibrant colors
  • Great prices
Cons
  • Poor processing
  • Rude customer service
  • No delivery
Loss
$32
Preferred solution
Full refund
New Reviewer

Did not receive my order

You said it was shipped days ago and to call back today if I didnt receive it
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ID
#1939743 Review #1939743 is a subjective opinion of poster.
Service
Nyx Cosmetics Shipping Service
Pros
  • Affordability
Cons
  • Never delived
Preferred solution
Full refund
New Reviewer

Horriblecustomer service

I purchased items on black Friday. I was double billed and did not receive my money refunded. I have to call every few days. Rebecca store manager was supposed to call back , (NJ) said she had no news so no reason to call. wow. I will dispute with bank and never do business again.
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ID
#1736383 Review #1736383 is a subjective opinion of poster.
Service
Nyx Cosmetics Shipping Service
Reason of review
Poor customer service
Loss
$32
Preferred solution
Full refund
New Reviewer

False advertising

Nyx Cosmetics - False advertising
Nyx Cosmetics - False advertising
I do not understand how the exact same product in different shades are two completely different sizes. They are suppose to be the same weight yet one is obviously way smaller.
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ID
#1651054 Review #1651054 is a subjective opinion of poster.
Product
Nyx Cosmetics Butter Lipstick
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Send me a product of equal value.
New Reviewer

Threatened

Nyx Cosmetics - Threatened
I went inside the Pleasanton nyx store to grab 4 eyeshadows and 4 lipsticks I was not greeted by the individual helping me and she was extremely rude. I later realized that she charged two of the items full price instead of the sail price naturally I questioned it just to make sure two dollars wasn’t going to destroy but to verify like any individual would instead of telling me to show her the products she said “ other customers put it there the price was right” very rudely that did not bother me I worked in retail before I know how it is how frustrated she might be. I realized one of the colors I got was wrong so I was going to exchange it for the right one. I went to her and I explained I needed to switch the product and also that there were 4 or 5 of these non sale products in the sale bowl to help them Incase the next person did the same. She ignored that and was frustrated with me. She then told me to read to her what I wanted treating me like I was worthless. I then said if someone else could help me she said no only she can help me. I told her calmly that she was rude. And I wanted to return everything. I asked to speak to a manager she claimed she was the manager and her name is Veronica. I asked for her name and I was going to talk to upper management. She told me “she knows my name also” I feel unsafe I feel threatened I feel discriminated against. I am not sure if I got this treatment because I am middle eastern I am not sure if I got this treatment for what reason because I came from a water park and might’ve looked sloppy I’m not sure but it is unacceptable. To tell a customer that it goes both ways and to say they know my name. I am not sure if she will come to my home I am not sure what she is capable of all I know is no one should be treated that way. I feel completely unsafe I will be calling also. Attached is my receipt. It happened Sunday June 30. 5:05 pm
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ID
#1573282 Review #1573282 is a subjective opinion of poster.
Service
Nyx Cosmetics Customer Care
Cons
  • Manager was rude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Blisters from lipstick

I purchased some lipstick from Walgreens. After a couple of days of using it I noticed that I started getting little blisters on my lips. I stopped using it and treated my lips with Vicks vapor rub and they have dried up but my lips are pretty dry. I also noticed that I started getting a feeling like I was getting a cold but no real cold symptoms except for the aches and uncomfortable body feeling. I felt lethargic and out of sorts. Im going to the doctor to have blood work done and the product tested. He seems to think that my system may have been poisoned and thats what caused the blisters. I have warned all the ladies I know not to purchase the product. I have never ever has something like this to happen to me from the use of lipstick. It was my first time using this brand.
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ID
#1389076 Review #1389076 is a subjective opinion of poster.
Location
Seattle, Washington
Product
Nyx Cosmetics Lipstick
Reason of review
sick
Loss
$100
Preferred solution
Let the company propose a solution

Poor customer service

I was at the nyx location at West Edmonton mall Edmonton in Alberta Canada. The customer service is really bad .The employee was rude and didn't really pay attention to me it felt like she was here just to kill time .I like the product but something should be done about that .it wasn't a pleasure to be in this store .it's not the first time I had this experience in this location. Thank you hope this comment will be share up to this store
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ID
#1198759 Review #1198759 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Nyx Cosmetics Customer Care
Reason of review
Poor customer service
My daughter (14yrs) wanted to buy a gift card for her Belgian friend when we were in Paris last week (NYX store @ La Defense). As lots of 14yrs she puts the money on the counter. At the moment I asked the sales person if the card is valid in Belgium, she takes the...
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ID
#1161392 Review #1161392 is a subjective opinion of poster.
Location
Paris, Ile-De-France
Service
Nyx Cosmetics Customer Care
Cons
  • Manager was rude
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
New Reviewer

Never buying from them again

Received my make up Today and my power foundation , my eyeshadow ,illuminating power Were damaged, all destroyed Never again , very upset
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ID
#1149411 Review #1149411 is a subjective opinion of poster.
Service
Nyx Cosmetics Shipping Service
Reason of review
Damaged or defective

Fraud

I love NYX and I usually buy it at Ulta. However I wanted the engraved brush so I ordered from their website. They marked my card as fraud and now have to pay $50 for a new card.
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ID
#1144590 Review #1144590 is a subjective opinion of poster.
Product
Nyx Cosmetics Website
Reason of review
Problems with payment

Fraud !! Beware of this Company!!

I reside in India and had ordered online for $55 through my PayPal account. The packet had to be delivered to my friend in California. After 10 days of placing the order, I contacted the toll-free number and the executive told me that my packet was already delivered, but the apartment number was missing so they delivered it to some front office.However, my friend told me that there is no front office around the house. So, technically they left it to someone else. Now, I keep mailing them for the refund but there is no revert. Lost *** $55.I will never recommend/ repurchase from this Company.
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1 comment
#1397490

That isnt NYX fault lol seems like they sent your stuff out. thats the company who delivered you stuff problem So blame UPS, Fedex, or USPS

ID
#1109692 Review #1109692 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Full refund

Hazardous mascara

I purchased a pink colored mascara, very excited to try it out. Wore it and it looked like glue with pink coloring. Use two different type of eye makeup remover and it would not come off!! I used face wash and still have the mascara and a few eyelashes missing. Hope others have a better experience with the mascara.
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ID
#1100603 Review #1100603 is a subjective opinion of poster.
Product
Nyx Cosmetics Mascara
Reason of review
Bad quality

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