Product: Nyx Cosmetics Customer Care Clear all filters (0 of 14 reviews match)
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I was at the nyx location at West Edmonton mall Edmonton in Alberta Canada. The customer service is really bad .The employee was rude and didn't really pay attention to me it felt like she was here just to kill time .I like the product but something should be done...
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3.1
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Nyx Cosmetics Customer Care
#1198759
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My daughter (14yrs) wanted to buy a gift card for her Belgian friend when we were in Paris last week (NYX store @ La Defense).As lots of 14yrs she puts the money on the counter. At the moment I asked the sales person if the card is valid in Belgium, she takes the...
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1.0
Product
Nyx Cosmetics Customer Care
I didn't like
  • Manager was rude
#1161392
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Had the same awful experience yesterday lasting from 12:50pm to 7:50 pm.When you ask them to call back they call back to tell you they are too busy to help you. The reason I want to reach them is that they sent me a 20 coupon due to poor service after I also got the...
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1.0
Product
Nyx Cosmetics Customer Care
I liked
  • Product
I didn't like
  • Didnt reply to my email
#1012702
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I will never buy NYX products in store or online again.I ordered 3 products online, was immediately charged for all 3, then a week later, I was refunded the total for all 3 products, then recharged for only 1 product. A few days later, I only received that one product...
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Anonymous
Anonymous

The same thing happened to me twice. I ordered three things the first time. When I finally got the package, I was missing an item and was never told whether or not I'd be gett...

2.3
Product
Nyx Cosmetics Customer Care
I didn't like
  • No contact
  • Poor customer service
#997807
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Nyx Cosmetics Customer Care Review

First time ordering from Nyx and already experiencing problems. My total was more on my bank statment than what Nyx said was being charged, i emailed them asking what the deal was and still no response. It's getting frustrating not being able to get a hole of customer service!
Product
Nyx Cosmetics Customer Care
#981242
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I placed an order last Wed for several items.I still haven't received an email telling me the order is in process or anything but they sure took my money. I emailed them & no answer. I've called several times & no answer, they're always busy. Will never order from them...
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Anonymous
Kelly

I placed my order the same day. I hadn't received any confirmation so I went on twitter and sent them a DM. They didn't respond but they did ship my order yesterday. It makes ...

1.0
Product
Nyx Cosmetics Customer Care
#927155
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Read the reviews online, this company has no customer service department, just an automated system that puts you on hold, or calls you back to tell you that no one is available to talk to you.You can't track orders, you can't cancel orders, you can't talk to anyone...
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Anonymous
Anonymous

Reported them to the BBB, who also could not get hold of anyone at the company. Never got any of the items we ordered, never got a refund, they are just plain thieves.

1.0
Product
Nyx Cosmetics Customer Care
#927129
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Nyx Cosmetics Customer Care Review

Never have I delt with such a unprofessional company. I emailed 5 times. Called them over 20 times. And even in Instagram wrote them. Nothing. I placed my order September 12th. It's now September 27th. I regret making this order everyday. I am on the phone with them as we speak and been waiting 25 minutes for someone to answer.
2.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website
Product
Nyx Cosmetics Customer Care
#926568
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Nyx Cosmetics - Bad customer service
I had a really bad experience.I bought a face powder 2 weeks ago. I had just come back from vacation and I was tan. I went to the NYX store in square one Mississauga Ontario. I asked a rude girl for help, whom I had to look for to get assistance and when I asked for...
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Product
Nyx Cosmetics Customer Care
I didn't like
  • Two managers one was dophia na the other one i forgot her name
  • Customer service
  • Manager was rude
#912246
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It also took 11 days for my things to arrive from California and usually items take 3 to 5 days to arrive to my house from them. I'm really disappointed because I love nyx cosmetics but I'm going to try to shop for their products in stores like Target from now on,...
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3.3
Colton,Oregon
Product
Nyx Cosmetics Customer Care
I liked
  • Good sales
  • Affordability
  • Cruelty-free makeup
I didn't like
  • Late delivery
  • Customer service
  • No contact
#877848
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