Nyx Cosmetics
Reviews and Complaints
Never buying from them again
Fraud
Never buy from NYX Website!!!!!
Preferred solution: Full refund
THEY TOOK MY MONEY
Hazardous mascara
Brushes set, really upset.
Preferred solution: Let the company propose a solution
Nyx Cosmetics - Shipping Service Review
Preferred solution: Deliver product or service ordered
Nyx Cosmetics - Shipping Service Review
Never sent item, then said they would, still didn't!
No not in use
Nyx Cosmetics - Review in Cosmetics and Toiletries category
- Customer service
Fraud !! Beware of this Company!!
Preferred solution: Full refund
The worst customer service I have ever experienced!!!
- Product
- Didnt reply to my email
Preferred solution: Let the company propose a solution
Worst Customer Service Ever
I will never buy NYX products in store or online again. I ordered 3 products online, was immediately charged for all 3, then a week later, I was refunded the total for all 3 products, then recharged for only 1 product.
A few days later, I only received that one product in the mail. I went online to see if the reason was because they were out of the product, but they still showed it as available to be purchased in the colors I ordered. Tried calling customer service, waited on the phone for 30 minutes (they kept offering a call back option but I wanted to wait), then told me that I had waited too long and to call back later and hung up on me. I called back and tried the call back option, and received a call back in about 45 minutes, and it was a recording saying they were still too busy and to try back later.
So I tried their online contact form, and it's been a week and still haven't received an email from them. Worst customer service I've ever experienced. I have yet to talk to anyone about my order. So even though they refunded the money, I want to know why I wasn't able to get those products, when they still show they are available to purchase.
Shouldn't they send an email telling you that they are going to refund and recharge money? Again, never again with this company.
- Poor customer service
- No contact
Preferred solution: Deliver product or service ordered
Short Review on February&nbs-05:00;18,&nbs-05:00;2017
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If you had a business and everyone called all day about not recieving their stuff you would investigate too with the shipping company. You dont just give free stuff away when you own a business you would make no money