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Something is wrong with the company and they are hiding it from consumers in order to keep raking in revenue. Complaints are piling up on their social media websites regarding: 1. Being charged for their purchase but not receiving an order confirmation email 2....
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#988192
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I made a huge $12,000 purchase from NYX. I'm a retailer. I made this order back in October. It is now the first week of January and I still have not received my order to restock my supplies. They're nowhere near fulfilling my order. I have spoken with my rep who told...
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#985309
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Ordered two in stock items as Christmas gifts for my wife on December 8. I heard NOTHING until I reached out to them on the 19th to inquire about the status. They got back to me and gave me the normal "We're experiencing higher than normal volume we appreciate your...
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Anonymous
Anonymous

Did you receive your order?

1.3
#980305
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Nyx Cosmetics Shipping Service Review

Nyx Cosmetics
#984373
1.0
Details
Ordered something for Christmas and never received a shipping confirmation. I called and finally got through after days of calling and the lady told me UPS received my order and then proceeded to literally hang up in my face. I still have not received my product. Don't buy from NYX!
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Nyx Cosmetics Customer Care Review

Nyx Cosmetics
#981242
First time ordering from Nyx and already experiencing problems. My total was more on my bank statment than what Nyx said was being charged, i emailed them asking what the deal was and still no response. It's getting frustrating not being able to get a hole of customer service!
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Nyx Cosmetics Shipping Service Review

Nyx Cosmetics
#980399
2.0
Details
don't order from Nyx cosmetics online. i ordered something December 9th and still haven't received it (it's Dec 27), which I could forgive easily, but every time I call their customer service, they say it's shipping tomorrow. Plus they keep taking money out of my account randomly. They took $50 out of my rent money today. I like their makeup, but this has honestly been a train wreck.
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Nyx Cosmetics Shipping Service Review

Nyx Cosmetics
#935332
1.7
Details
They charged my twice for one order, said free shipping over 25$, spent 80$ and still had to pay 5$ shipping, it's been 2.5 weeks and I have recieved no order . Customer service keeps saying they are busy (every day every time I call) and won't pick up. Emailed them over a week ago and have relieved no reply.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I ordered a vault set for my stepmom for her Christmas gift two weeks ago & was told it would arrive yesterday. I only received an order confirmation but no shipping confirmation. After verifying with my credit card company that everything was fine on their end, but it...
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Anonymous
Anonymous

Samething is happening to me they won't email me back..they have a tracking number that don't even work...so I'm canceling..this is ridiculous!

1.0
#979079
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I placed an order and NYX sent me a box with my name and address on it and a lady named meschelle in Katy TX invoice and her order. I called and they said it would all be resent to me but only reshipped 2 items Called the day it came in and a gentleman said no problem...
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3.2
#976936
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I cannot EVER seem to get through on the phone, so I will again attempt to contact someone via email. I am not sure why my order that I place on August 24th was cancelled without anyone contacting me and letting me know why. On September 12th I was given a promotional...
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2.1
#956806
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Bought 5 items, only recieved 3. I was able to check out online as if they were all in stock. My friend said maybe its just bc they ran out of stock when they went to package my order. They should've at least emailed me to tell me that i wouldnt be recieving those two...
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1.4
#954401
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First of all, I have never ordered anything from NYX online before this order and NEVER will again. I placed my order on 10/20 and read the shipping policies stating it can take up to 7-10 days. They immediately billed me but didn't send me a confirmation email until...
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Anonymous
Vicki

Have you received you're order yet? I ordered something from NYX.com on the 10/29 and it still says that it's delayed. So frustrating. I have no tracking information at all.

1.0
#944594
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I placed an order on 9/9 for the Ultimate Shadow Palette which was in stock. I decided to order an eyebrow brushto get free shipping. On 9/20, I finally received an email that my order shipped. On 9/21, I received my package from NYX, I only received the brush. I...
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#931529
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NYX has to be the most unreliable brand I've ever ordered from. Twice I have ordered items from them only to not receive them due to them suddenly going out of stock during NYX's ridiculously long processing time. While they did refund my money, the fact that they...
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#929848
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