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I put in an order, and it arrived but with one item missing, even though I was charged for it. I sent them an e-mail explaining this in clear, simple language, along with the name of the lipstick I did not receive. I got a reply back a week later saying that I was not...
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#1037648
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Nyx had a 40% off sale, well I made the order and received a confirmation; Nyx has my money!!!!!!! Then sends me a email that my order has been delivered!!! No it hasn't!!! Joanne the scamming *** company I WILL NOT order anything from this site ever again....
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Anonymous
Anonymous

I have been trying to contact customer service since i got my order on 02/28... they did not send one item and sent the wrong color in another... customer service does not exi...

Anonymous
Anonymous

Update, tracking was not working before but it is now. Item hasnt left NYX yet but it should soon. Still no email, having to log into nyx acct to check status.

1.6
I didn't like
  • Customer service
#1012862
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Had the same awful experience yesterday lasting from 12:50pm to 7:50 pm. When you ask them to call back they call back to tell you they are too busy to help you. The reason I want to reach them is that they sent me a 20 coupon due to poor service after I also got the...
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1.0
I liked
  • Product
I didn't like
  • Didnt reply to my email
#1012702
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I placed my order Thursday night and I received the order confirmation email but haven't received any type of status update shipping info or anything like that I can't get through to nyx and nobody has responded back to my emails or calls. The reason I'm so nervous is...
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Anonymous
Anonymous

I'm nervous as well! My issue is that my package was delivered to me, but I haven't received anything! I've been trying to find my package, but no one seems to know what to do...

Anonymous
Anonymous

My order on the website also said delivered for a few days, with no email and no tracking # present. Today the status has changed to "delayed" with a tracking number that does...

2.7
#1011481
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Short Review on February 18, 2017

I returned two items at their store and was informed it just had to be reimbursed on my bank card which would take up to ten days. That was 6 months ago... they never reimbursed my money. I've inquired three times about it with no success. I will never shop here again.
1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1010454
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I will never buy NYX products in store or online again. I ordered 3 products online, was immediately charged for all 3, then a week later, I was refunded the total for all 3 products, then recharged for only 1 product. A few days later, I only received that one product...
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Anonymous
Anonymous

The same thing happened to me twice. I ordered three things the first time. When I finally got the package, I was missing an item and was never told whether or not I'd be gett...

2.3
I didn't like
  • No contact
  • Customer service
#997807
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I placed an order dec 7th hoping i would get it by xmas (reasonable timing) but No. I emailed through paypal to cancel my order, no reply. I emailed through their website to cancel my order, no reply. I called customer service, wait time was absurd and still could not...
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2.3
#991786
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Something is wrong with the company and they are hiding it from consumers in order to keep raking in revenue. Complaints are piling up on their social media websites regarding: 1. Being charged for their purchase but not receiving an order confirmation email 2....
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#988192
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I made a huge $12,000 purchase from NYX. I'm a retailer. I made this order back in October. It is now the first week of January and I still have not received my order to restock my supplies. They're nowhere near fulfilling my order. I have spoken with my rep who told...
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#985309
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Nyx Cosmetics Shipping Service Review

Ordered something for Christmas and never received a shipping confirmation. I called and finally got through after days of calling and the lady told me UPS received my order and then proceeded to literally hang up in my face. I still have not received my product. Don't buy from NYX!
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#984373
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