Nyx Cosmetics - Bad customer experience. Don't buy at NYX.
My daughter (14yrs) wanted to buy a gift card for her Belgian friend when we were in Paris last week (NYX store @ La Defense). As lots of 14yrs she puts the money on the counter.
At the moment I asked the sales person if the card is valid in Belgium, she takes the money, and goes to her manager. This guy says no. So I said that we did not want the card in that case as it has no use to us. They refused to give us back our money and claimed that we as a customer should better look first what is written on the card before buying it.
I find this very uncustomer friendly, because even if the system doesn't let you, you can always find a way (it's a store, so lot's of people buy for more than 20โฌ). I feel totally ripped off by these people.
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: Full refund.
Nyx Cosmetics Cons: Manager was rude.
Location: Place de la Dรฉfense, 15 Place de la Dรฉfense, 92800 Paris, France
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